• 1. Administrative service standards and features
• 2. providing procedures and methods
• 3. A system that defines and announces corrective measures and compensation regarding wrong services and promises its practice to the people

The purpose of introducing the charter of Gyeonggi Province's educational administration service

• Promote improvement in quality of administrative service by announcing and practicing of clear service features
• Realization of quality administration through administrative service provision system improvement and citizen participation activation
• Enhance customer satisfaction and practice consumer oriented value through customer oriented policies

1. 1. Full text
2. 2. Implementation of the common standards - our stance to greet customers
   • - satisfy customer's right to know and guarantee confidentiality
   • - Corrective action and compensation for the wrong service
   • - publish customer evaluation and the results
   • - suggested process and method for customer feedback
   • - Department standards of performance that requires customer's cooperation
3. 3. Department standards

The charter of administrative service establishment principle

• 1. Principle of customer-centeredness
• 2. Principle of service concreteness
• 3. Principle of providing service of the best quality
• 4. Principle of cost-benefit weight
• 5. Principle of providing information systematically
• 6. Principle of corrective measures and compensation clarification
• 7. Principle of customer participation
• Principle of performance management connectivity

• 1998. 06: [administrative service charter establishment guidelines](Presidential directive No.70)
• 2000. 09: [Gyeonggi Province's educational administrative service charter] establishment and expansion in each class organization
• 2004~2005: school administrative service charter model implementation (73 schools)
• 2007. 08: establishment of department-specific charter and revision of performance standard in connection to achievement management
• 2008. 06: certified as an excellent institution for administrative service charter
• 2009. 03: administrative service charter institution autonomous operation announcement (division of system for civil affiars-747(2009.03.13.)
• 2011. 11: [Gyeonggi Provincial Office of Education's educational administration service charter] partial revision (5th) enforcement
• 2012. 06: [Gyeonggi Provincial Office of Education's educational administration service charter] complete revision (6th) enforcement
• 2013. 06: [Gyeonggi Provincial Office of Education's educational administration service charter] partial revision (7th) enforcement
• 2015. 11: [Gyeonggi Provincial Office of Education's educational administration service charter] partial revision (8th) enforcement